Online Customer Service Policy

Gelato Messina is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock or can be made within the advertised time frame. We also endeavour to ensure pricing is true and correct.

Standard production time for cakes is 2 business days. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 1 business day to arrange an alternative item, a back-order or a full refund.

Pricing Policy
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax)

Refund Policy
Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision. Especially if the cake or mono portioned pieces have had custom changes requested. Depending on the situation, you may be able to choose between a refund, exchange or credit but any options we offer will be at our sole discretion. If you have ordered a custom cake or a cake with a custom plaque, we’re afraid these are non refundable, as we’ve had to make them specially for you.

Privacy Policy
Gelato Messina is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your current orders and make subsequent ordering quicker.

Gelato Messina uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Gelato Messina only last while you’re browsing our website. We do not store persistent cookies on your computer.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site.

Security Policy
When purchasing from Gelato Messina your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support on info@gelatomessina.com.

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