FAQ


Stores & Stuff

What time do you open?
Come on now, have a look here

Are you open on public holidays?
Yes! We are open every day of the year, besides Christmas Day. We sometimes open later on certain days like New Year’s

Ive tried calling your store a million times? Why arent they answering?!
The stores get very busy and loud (especially at night) so sometimes staff don’t get to the phone in time. Leave a message and well get back to you asap. You can also email us on info@gelatomessina.com

I’ve seen something on Instagram I want to eat – where can I get it?
We do lots of festival and events which we make custom products for all over Australia. Keep an eye on our blog to see where we’re headed next.

Do you take card?
Gone are the cash only days – all our stores now take cash, card and Messina App in store. We even take AMEX now too and payment via the LIVEN app.

I need a gift card.
Gift cards available in every store – visit any store to buy one. We’re working on a better one which you can buy online…bear with us.

Do you deliver?
We use Deliveroo for as our delivery service – every store delivers, you just need to make sure you’re in the catchment area for delivery. Head over to Deliveroo and type in your address to check if you’re in the delivery zone

Do you sell your cones and cups?
For personal use, yep! Just ask in store

Do you make reusable tubs or keep cups?
We’re in the process of making a reusable tubs…check back soon!

 


Flavours

How long do specials stay in the cabinet for?
All our specials last for seven days from the day they are posted unless they sell out in advance. This means If a flavour comes out on Monday, the last time you can get it is Sunday night before the store closes.

Do you have any vegan flavours?
All of our sorbets are entirely vegan. Click through to gelatomessina.com/flavours to see them.

Are your cones vegan?
Yes, no hidden bacon inside

Is your gelato safe for pregnant women to consume?
Yes. All our products are pasteurised

Are your products halal?
They are not certified halal, but they do not contain any product that is non-halal. Except for our Tiramisu, Rum & Raisin & any specials which contain alcohol.

Are any of your flavours nut free?
All of our flavours which contain chocolate (apart from chocolate sorbets) contain traces of nuts as we make all of our own chocolate in house. If you have any allergies, please make sure you ask our staff before you order.

Do you sell bigger tubs of gelato?
We can organise 5L tubs of gelato from certain stores with 3-4 days notice. These are $75 each. Please call your nearest store to enquire.

Do you have sugar free gelato?
No, sorry. All our gelato and sorbet contain sugar. There’s no beating round the bush. Treat yo self, really means treat yourself

Do you have an ingredients list of your flavours?
You can read all of our flavour descriptions here

 


General Messina Business Questions

Who owns Messina?
Messina has 4 owners – the company was started by Nick Palumbo in 2002, and since then he has been joined by his brother Danny Palumbo, Head Chef Donato Toce and Declan Lee. Read the Messina story here.

Do you franchise?
No, we do not franchise. We are entirely privately owned and run.

Will you sell me gelato for my awesome new café/restaurant?
Nope sorry! Our factory is at full capacity just making product for our own stores and we do not wholesale our product we’re afraid.

Do you collaborate?
Yup – we love a good collaboration and are happy to work with brands on exciting new projects. Have a look at our past collabs here. If you have an idea, email us on info@gelatomessina.com

 


Cakes

Can I order a cake?
Yes you certainty can. If you’re ordering for a special occasion you can order on our website at gelatomessina.com/cakes. We need 2 days notice for orders. If you’ve got less time, all our stores stock our full range of cakes so you can call in on the day or call to reserve one for 24 hours.

Standard production time for cakes is 2 business days. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 1 business day to arrange an alternative item, a back-order or a full refund.

Do you make custom cakes?
No, we don’t make custom cakes in any form. You can buy one of our 9 gelato cakes here gelatomessina.com/cakes which are all equally delish and handmade by our chefs.

I’m running late to pick up my cake!
Don’t stress. There is no need to call us, just turn up when you can as long as it’s before closing time, we’ll have your cake for you.

 


Gelato Classes & Creative Department

Do you run classes?
Yes we do – head over to this page to find out more or to book

Do you do kids parties?
Not at the moment. Think of the mess!

Do you sell the powders from your recipe books so I can make your gelato at home?
Yes – you can buy them from most stores

What is your Creative Department 7 course dessert degustation?
Something we’re very proud of – a 7 course degustation dining experience of sweet and savoury gelato. Have a read here for more info www.gelatomessina.com/creativedeparment

 


Privacy Policies

Where can I find your privacy policies 
You can find our privacy policy here

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